How do I make a return?Updated 2 months ago

Returns must be initiated within [x days] of receiving your order. Items must be unused and in their original packaging.

Return by mail

Contact our customer service team on [email or phone #] to initiate the return process with your order number and details of the item you wish to return. Print the return label and deliver your return to a [Fedex/shipping center] location.

Note: A [£X] shipping charge applies per order.

Return in store

You can visit any of our retail stores and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.

Refund process

Upon receipt of the returned item, we will examine it to ensure that it meets our return policy criteria. If the return is approved, a refund will be issued to the original method of payment.

Non-returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.